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041 _afre
042 _adc
100 1 0 _aJanicot, Corinne
_eauthor
700 1 0 _a Mignon, Sophie
_eauthor
700 1 0 _a Gratacap, Anne
_eauthor
245 0 0 _aKnowledge management strategies combinations: A typology based on the case of audit and consulting firms
260 _c2020.
500 _a54
520 _aThe purpose of this paper is to develop a model of corporate knowledge management practices in the audit and consulting sector. A new analysis grid is proposed for KM strategies, distinguishing between the nature of the knowledge (declarative or procedural) and the level of sharing (inter-individual or collective). This grid is used to classify the combination strategies used by six representative firms from the audit and consulting sector, leading to proposal of the following typology: connection, documentation, industrialization and interaction. The contributions are both theoretical, because Hansen’s model is extended, and managerial, through the recommendations for combinations of coding and personalization strategies. This study also aims to show that firms in the audit and consulting sector have complete latitude to combine these levers on an ad hoc basis, and that there is no one best way of sharing knowledge. JEL Codes: O31, M15, M12, M50, M53
786 0 _nJournal of Innovation Economics & Management | o 34 | 1 | 2020-12-23 | p. 197-227
856 4 1 _uhttps://shs.cairn.info/journal-of-innovation-economics-2021-1-page-197?lang=en&redirect-ssocas=7080
999 _c506245
_d506245