000			01667cam a2200301 4500500
005			20250112021440.0
041			_afre
042			_adc
100	1	0	_aTahar, Caroline _eauthor
245	0	0	_aSuccessful dissemination of management tools for informed decisions? The example of capacity management in services
260			_c2022.
500			_a75
520			_aWhile the dynamics of the dissemination of management tools have been the subject of numerous articles, the relevance of their use is rarely questioned. In this article, we focus on management tools that are successfully disseminated. Does this success mean that they effectively inform decision-making? We study this issue in a particular context, that of services, through the example of decision-making related to capacity management. To do this, we draw on seven years of experience as a continuing education program lead. This research analyzes the disconnect between the dissemination of management tools and their ability to inform decision-making. For an instrument to be effective, it must be adapted to the context under study. Management accountants have a major role to play in this adaptation.
690			_aRelevance
690			_aDissemination
690			_aCost structure
690			_aManagement tools
690			_aCapacity management
690			_aServices
690			_aRelevance
690			_aDissemination
690			_aCost structure
690			_aManagement tools
690			_aCapacity management
690			_aServices
786	0		_nACCRA | o 16 | 1 | 2022-11-18 | p. 116-136
856	4	1	_uhttps://shs.cairn.info/journal-accra-2023-1-page-116?lang=en
999			_c135996 _d135996