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Digitalization and the risk of no longer being able to prevent non-take-up

Par : Contributeur(s) : Type de matériel : TexteTexteLangue : français Détails de publication : 2020. Sujet(s) : Ressources en ligne : Abrégé : The dematerialization of administrative relations can lead to the non-take-up of social benefits and services. This risk primarily concerns populations with a lack of digital autonomy, who are often those who most need social assistance in order to cope on a daily basis. However, the problem is not only that of the social inclusion of a less autonomous population. If we consider the problem in terms of democracy, it concerns not only additional barriers to the access to rights, but also—and above all—the suppression of a vast space of face-to-face relationships that make it possible to express and understand the reasons for non-take-up in many situations. The risk of digitalization is not only that it may generate non-take-up, but also—and above all—that it may make it impossible to understand and prevent it.
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The dematerialization of administrative relations can lead to the non-take-up of social benefits and services. This risk primarily concerns populations with a lack of digital autonomy, who are often those who most need social assistance in order to cope on a daily basis. However, the problem is not only that of the social inclusion of a less autonomous population. If we consider the problem in terms of democracy, it concerns not only additional barriers to the access to rights, but also—and above all—the suppression of a vast space of face-to-face relationships that make it possible to express and understand the reasons for non-take-up in many situations. The risk of digitalization is not only that it may generate non-take-up, but also—and above all—that it may make it impossible to understand and prevent it.

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