Teleservices, Online Services or Remote Services? Terms for the Modernization of Administrative Relations
Type de matériel :
TexteLangue : français Détails de publication : 2013.
Sujet(s) : Ressources en ligne : Abrégé : Electronic or digital administration involves administrations as well as their constituencies. However in some applications, the use of the term “teleservice” has led to a focus on measures implemented to simplify relations between administrations and the citizens. Making a distinction between online services, remote services, and teleservices would make it possible to distinguish between, on the one hand, the confirmation that public services are limited solely to provision of services, and on the other, the consolidation of the rhetoric according to which a user is no longer an active player but rather subjects of public service.
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Electronic or digital administration involves administrations as well as their constituencies. However in some applications, the use of the term “teleservice” has led to a focus on measures implemented to simplify relations between administrations and the citizens. Making a distinction between online services, remote services, and teleservices would make it possible to distinguish between, on the one hand, the confirmation that public services are limited solely to provision of services, and on the other, the consolidation of the rhetoric according to which a user is no longer an active player but rather subjects of public service.
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