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Numerous crisis management cases confirm the high complexity and difficulty of rapid situation analysis. The resilience of companies experiencing crisis situations, let alone complex crises, is therefore not guaranteed. Managing a crisis requires a minimum amount of information in order to establish a diagnosis. It is also necessary to determine in a reasoned and effective manner the actions to take to deal with the crisis. Major or “out-of-scope” crises, in which the decision-maker no longer has the necessary repositories, may require “deciding in uncertainty.” In this context, we ask the following question: “What conditions are needed to ensure resilience in the context of a complex crisis?” Our response is based on the case of a crisis faced by a medium-sized company specializing in the health services sector.